This Privacy Policy explains how matbet collects, uses, stores, and protects the personal data of all registered users and visitors to the matbet platform. Your privacy and the security of your personal information are fundamental obligations that matbet takes seriously under the terms of its international gaming license.
Please Read Carefully: This Privacy Policy forms part of the matbet Terms & Conditions and applies to all Users of the matbet platform, including visitors who have not yet registered an account. By using the matbet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
1.1 matbet ("we", "us", "our", or "the Platform") is committed to protecting the personal data of every individual who interacts with the matbet platform, whether as a registered account holder, a prospective user, or a visitor to the matbet website. This Privacy Policy sets out in clear terms what data we collect, why we collect it, how long we retain it, who we share it with, and what rights you have over it.
1.2 matbet operates as an internationally licensed online gaming platform, and as a condition of that licensing framework, we are required to maintain robust data protection practices that meet or exceed internationally recognised standards for the protection of personal information. Our data handling practices are designed with that obligation in mind.
1.3 This Policy applies to all personal data collected through or in connection with the matbet website, mobile interface, customer support channels, promotional communications, and any other point of interaction between you and the matbet platform. It does not apply to third-party websites or services that may be linked from the matbet platform, each of which maintains its own independent privacy practices.
Plain Summary: matbet collects certain personal information to run the platform, keep it secure, comply with our licensing obligations, and provide a tailored experience to Pakistani players. We do not sell your data to advertisers or unrelated third parties. This policy explains everything we do with it.
2.1 For the purposes of this Privacy Policy and applicable data protection legislation, matbet is the data controller in respect of all personal data processed through the matbet platform. As data controller, matbet determines the purposes and means by which personal data is processed.
2.2 Where matbet engages third-party service providers to process personal data on its behalf (for example, payment processors, KYC verification providers, or game software studios), those third parties act as data processors and are contractually required to process personal data only in accordance with matbet's documented instructions and applicable data protection standards.
2.3 All queries, requests, and concerns relating to the processing of personal data by matbet should be directed to the matbet data privacy team via the contact details set out in Section 15 of this Policy.
3.1 matbet collects personal data across several categories, depending on the nature of the User's interaction with the platform. The following table sets out the principal categories of personal data we process:
| Category | Examples of Data | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / NIC number, passport details | Account registration; KYC verification |
| Contact Data | Mobile number (including JazzCash / EasyPaisa registered number), email address, city of residence | Account registration; support interactions |
| Financial Data | PKR deposit amounts, withdrawal requests, transaction history, JazzCash / EasyPaisa account reference, HBL / UBL / Meezan Bank account details | Deposit and withdrawal transactions |
| Usage Data | Login timestamps, session duration, games played, bets placed, bet amounts, sport preferences, live casino activity | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, network provider | On accessing the matbet website or app |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When contacting matbet support |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status, cooling-off period history, session time alert preferences | When using responsible gaming tools |
| Verification Documents | Copies of NIC / passport, proof of address documents, payment method verification screenshots | KYC verification process |
3.2 matbet does not collect or process special categories of sensitive personal data (such as health information, racial or ethnic origin, religious beliefs, or political opinions) except where such data is directly provided by the User in the context of a responsible gaming self-assessment or self-exclusion request, in which case it is processed solely for the purpose of providing appropriate responsible gaming support.
4.1 matbet collects personal data through the following principal channels:
5.1 matbet processes personal data for the following purposes:
6.1 matbet processes personal data on the following legal bases:
Where matbet processes data on the basis of legitimate interests, a balancing test is applied to ensure those interests do not inappropriately override your rights and freedoms as a data subject. If you have questions about a specific processing activity, please contact us via the details in Section 15.
7.1 matbet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Personal data is shared with third parties only in the circumstances set out below:
7.2 All third-party recipients of matbet User data are required to maintain appropriate technical and organisational security measures and to process personal data only for the specific, documented purpose for which it was shared.
8.1 matbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by matbet's licensing obligations and applicable law. The following general retention principles apply:
8.2 Where data is retained solely for compliance purposes following account closure, it is stored in a restricted access environment and is not used for any commercial or operational purpose.
matbet implements industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted to and from the platform, encrypted storage of sensitive account and financial data, and strict internal access controls limiting data access to authorised personnel on a need-to-know basis.
9.1 The specific technical and organisational security measures matbet employs include:
9.2 While matbet takes all reasonable steps to protect your personal data, no method of transmission over the internet is entirely risk-free. Users are encouraged to protect their matbet Account by using a strong, unique password, enabling Two-Factor Authentication, and logging out of their Account when using shared devices. If you suspect your Account has been compromised, contact matbet Support immediately via Live Chat.
10.1 The matbet platform uses cookies and similar tracking technologies to improve platform performance, maintain your session while logged in, and understand how Users interact with the platform. A cookie is a small text file stored on your device by your browser when you visit a website.
10.2 matbet uses the following categories of cookies:
10.3 You may control cookie settings through your browser's privacy settings. Please note that disabling certain cookies may affect the functionality of the matbet platform, particularly authentication and session-related cookies.
Note: matbet does not use third-party advertising cookies or share browsing data with advertising networks. Cookies on the matbet platform are used solely for operational, security, and platform improvement purposes.
11.1 As a User of the matbet platform, you have the following rights in relation to your personal data. Requests to exercise any of these rights should be submitted to the matbet data privacy team using the contact details in Section 15:
Request a copy of the personal data matbet holds about you, together with information about how it is processed.
Request correction of inaccurate personal data or completion of incomplete personal data held about you on the matbet platform.
Request deletion of your personal data in certain circumstances, subject to matbet's legal and regulatory retention obligations.
Request that matbet restricts processing of your data in certain circumstances while a dispute or query is being resolved.
Request a structured, machine-readable copy of personal data you provided to matbet for transfer to another service provider.
Object to processing of your data based on matbet's legitimate interests, including the use of your data for direct marketing communications.
11.2 matbet will respond to all verified data rights requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, matbet may extend this period by a further sixty (60) days and will notify the User accordingly. matbet will not charge a fee for processing data rights requests unless they are manifestly unfounded or excessive.
Please Note: The right to erasure does not override matbet's legal obligations to retain certain data under its gaming license and anti-money laundering requirements. In such cases, matbet will inform you of the categories of data that cannot be deleted and the legal basis for retaining them.
21+ Only: The matbet platform is strictly for adults aged 21 and above. matbet does not knowingly collect personal data from any individual under the age of 21. If matbet becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted and the associated Account will be immediately closed in accordance with the age restriction provisions of the matbet Terms & Conditions.
12.1 Age verification is conducted at account registration as part of matbet's KYC process. matbet may request documentary proof of age from any User at any time. If you believe that personal data of a person under the age of 21 has been submitted to the matbet platform, please notify the matbet support team immediately.
13.1 The matbet platform may contain references or navigation links to third-party services, including game providers and payment processors. These third-party services maintain their own independent privacy policies, and matbet is not responsible for the data practices of any third party.
13.2 All third-party service providers engaged by matbet in connection with the processing of User personal data are subject to data processing agreements that require them to maintain appropriate data protection standards and process personal data only in accordance with matbet's documented instructions.
13.3 matbet's payment partners — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — have their own privacy policies governing data processed on their systems in connection with payment transactions. Users should review the relevant payment provider's privacy policy for information on how their financial data is handled on the payment provider's side of a transaction.
14.1 matbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform practices, regulatory requirements, or applicable law. The effective date at the top of this document will be updated whenever a revision is made.
14.2 Where changes to this Privacy Policy are material — for example, where matbet proposes a new purpose for processing personal data that is not compatible with the original purpose — matbet will notify registered Users via email or in-platform notification prior to the change taking effect and, where required, seek fresh consent.
14.3 Continued use of the matbet platform following the publication of any updated Privacy Policy constitutes acceptance of the revised terms. matbet recommends that Users review this Policy periodically to remain informed of how their personal data is being handled.
Version History: The current version of the matbet Privacy Policy is effective from 1 January 2026. Previous versions are available upon request by contacting the matbet data privacy team.
15.1 If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about matbet's data handling practices, please contact the matbet data privacy team using the following details:
15.2 If you are unsatisfied with matbet's response to a data protection complaint, you have the right to escalate your complaint to the relevant supervisory authority under matbet's licensing framework. matbet will provide the relevant authority's contact details upon request.
Six ways matbet protects your personal data and respects your privacy
All data transmitted to and from the matbet platform is encrypted using 256-bit SSL/TLS — the same standard used by Pakistan's leading banks. Your login credentials, PKR transactions, and personal data are protected in transit at all times.
matbet does not sell, rent, or trade your personal data to advertisers, data brokers, or unrelated third parties. Your information is shared only with service providers directly involved in running the matbet platform on your behalf.
Data collected on matbet is used only for the specific purposes described in this Privacy Policy. Where matbet wishes to use your data for a new purpose, you will be notified and, where required, your consent will be sought before processing begins.
Access to matbet User data within the organisation is strictly controlled on a need-to-know basis. Only authorised matbet personnel with a documented operational requirement may access personal data, and all access is logged and audited.
matbet is committed to honouring all data subject rights — including access, rectification, erasure, restriction, portability, and objection — within the legally mandated timeframes. Submit requests via the contact details in Section 15 of this Policy.
matbet's data protection practices are maintained in compliance with the data security requirements of our international gaming license. Regular audits and security assessments ensure the platform's data handling remains aligned with licensing obligations.
If you have any questions about how matbet handles your data, or want to review our full legal agreements, visit the FAQ, read our Terms & Conditions, or contact our support team directly.