Betting and casino gaming should be a form of entertainment, not a source of stress or financial hardship. matbet is committed to providing every Pakistani player with the tools, resources, and information needed to make informed, responsible choices about how they play. This page is the core of that commitment.
Strict age verification
enforced on all accounts
Responsible gaming is not a compliance box that matbet ticks and moves on from. It is a principle that runs through every decision the platform makes — from how account limits are set, to how support staff are trained, to how the platform is built to make it easy for players to take a break when they need one.
Most Pakistani players on matbet place a bet on a PSL match, spin a few rounds, and close the app with nothing more than the enjoyment of the game itself. That is exactly how matbet is meant to work. But matbet also knows that for a small number of players, gambling can start to affect their finances, their relationships, or their wellbeing in ways that go beyond entertainment. It is for those players that the responsible gaming framework at matbet matters most — and it needs to be available instantly, without friction, without judgement.
The tools on this page are built into every matbet account as standard features. They are not hidden in a settings submenu. Self-exclusion, deposit limits, cooling-off periods, and session reminders are all reachable in a couple of taps from the matbet account dashboard — because when a player needs them, every second of friction makes a difference.
matbet's Responsible Gaming Pledge: matbet will never send promotional materials to a player who is on a self-exclusion or cooling-off period. We will never encourage a player showing signs of problem gambling to increase their deposits. We will always make it easier to stop than to continue if a player decides they need a break.
Remember: Gambling is entertainment. Never bet more than you can afford to lose. Never chase losses. If you feel the urge to bet to recover money you've already lost, stop immediately and contact our support team.
Six built-in features that put you in control of your play — available from your account dashboard at all times
Set a daily, weekly, or monthly cap on the total PKR amount you can deposit into your matbet account. Once a limit is set, it takes effect immediately. Increases to a limit are subject to a 24-hour cooling period before becoming active — this is deliberate and is there to give you time to reconsider. Decreases apply instantly with no delay.
Set a time limit for each gaming session. When the limit is reached, matbet will alert you with a clear notification. You remain in control — but the reminder is there to break the automatic flow of play and prompt a conscious decision about whether to continue. Many players find this one of the most effective tools for keeping gaming recreational.
Need a short break without full account closure? A cooling-off period suspends your matbet account temporarily for a defined duration — from 24 hours up to six weeks. During a cooling-off period, you cannot deposit, bet, or access casino games. When the period ends, your account reactivates automatically unless you choose to extend.
Self-exclusion closes your matbet account for a minimum period of six months or on a permanent basis. Once activated, self-exclusion cannot be reversed during the minimum exclusion period under any circumstances — this is a feature of the system, not a bug. matbet will also remove you from all marketing communications during exclusion. If you're struggling, this is the right tool.
Set a maximum daily, weekly, or monthly loss threshold across all matbet activity — sportsbook, casino, and live games combined. Once your net losses in a period hit the limit you've set, your betting access for that period is automatically suspended. As with deposit limits, reductions apply immediately while increases require a 24-hour review window.
Your full matbet account history — every deposit, withdrawal, bet, and casino session — is available in your account dashboard at any time. Reviewing your actual activity is often the most grounding tool available. Seeing the numbers clearly, rather than relying on memory, gives you an honest picture of your play patterns over any time period.
All responsible gaming tools on matbet are accessible directly from your account. No support ticket required, no waiting period before tools become available. Here is how to reach them:
Access your account via the matbet Login page using your registered email or mobile number and password.
From your account dashboard, select the "Account" or "My Profile" section from the main menu to access your personal settings.
Within your account settings, the Responsible Gaming section is clearly labelled and lists all available tools: deposit limits, loss limits, session reminders, cooling-off, and self-exclusion.
Select the tool you need, enter your preferred settings, and confirm. Restrictions activate immediately (or within 24 hours for limit increases as described above).
If you want immediate self-exclusion or need help activating any tool, contact matbet's 24/7 Live Chat. Support staff can apply account restrictions instantly on your behalf — no account access required on your end.
The matbet platform is exclusively for individuals who are 21 years of age or older at the time of registration and throughout their use of the platform. This is not a soft guideline — it is a hard requirement enforced through our KYC process and verified at account creation. matbet does not make exceptions to this rule under any circumstances.
If you are a parent or guardian, we recommend taking steps to prevent minors from accessing the matbet platform on shared devices. Practical steps include:
If matbet discovers that an account holder is under 21, the account is immediately suspended, all bets are voided, and the matter is referred to our compliance team. Any deposited funds that have not been wagered are returned. This process is non-negotiable under matbet's international gaming license obligations.
Gambling can gradually shift from entertainment to a problem without you noticing straight away. Honest answers to these questions can help you check in with yourself. If you answer "yes" to two or more, it is worth talking to someone or using the responsible gaming tools on your matbet account.
Do you find yourself betting more than you originally planned on a single session, or returning to bet again shortly after losing?
Have you ever borrowed money, skipped a bill, or used funds meant for household expenses (rent, groceries, utility bills) in order to place bets?
Do you find yourself thinking about gambling frequently when you are not playing — planning bets, replaying outcomes, or looking forward to the next session?
Have you tried to cut back or stop gambling, but found it difficult to do so and returned to betting despite your intentions?
Have family members, friends, or colleagues expressed concern about the amount of time or money you spend gambling — or have you been less than honest with them about your gambling activity?
Do you feel anxious, irritable, or restless when you are unable to gamble, or do you use gambling to escape stress, anxiety, or difficult feelings in your daily life?
Answering honestly is the first step. If two or more of the above apply to you, please reach out to the matbet responsible gaming team via Live Chat or email. We will not judge you — our support team is trained to help, not to lecture. Your account security and wellbeing matter more to us than your next deposit.
Problem gambling looks different for different people. Here are the most common signs that gambling may have moved beyond entertainment for you or someone you know:
Placing larger bets to try to win back money already lost — one of the clearest indicators that gambling has shifted from entertainment to compulsion.
Struggling to cover essential expenses like rent, food, or utility bills because gambling funds have been used. Borrowing money to gamble is a serious sign.
Arguments about money or time spent gambling; withdrawing from family events or social activities to play; hiding betting activity from close family members.
Staying up late to bet on overseas events; feeling anxious, stressed, or depressed when unable to access gambling; using gambling to cope with difficult emotions.
Missing work, arriving late, or losing focus on professional or educational responsibilities because of gambling activity or preoccupation with upcoming bets.
Going to significant lengths to hide gambling activity, minimising the amount spent when asked, or becoming defensive when family members raise concerns.
The four cornerstones of how matbet approaches responsible gaming across the platform
Strict 21+ enforcement via KYC at registration. No active account is exempt from age verification requirements under matbet's international licensing framework.
Deposit limits, loss limits, and session time controls all set by the player and enforced immediately. Reducing a limit is instant; increasing requires a 24-hour review window.
Cooling-off periods from 24 hours to six weeks, and permanent self-exclusion for players who need a full stop. No marketing during any exclusion period.
Pakistan-based Live Chat available around the clock for responsible gaming queries, self-exclusion requests, and account support — no appointment, no waiting list.
matbet operates under an international gaming license that mandates responsible gaming standards across every part of the platform. Our commitment goes beyond minimum compliance. We actively monitor account activity for patterns associated with problem gambling and proactively reach out to players whose behaviour suggests they may benefit from support. We treat every responsible gaming conversation with complete confidentiality and zero pressure. A player who chooses to self-exclude is not pressured to return — they are supported in their decision. matbet's long-term goal is a platform where every player in Karachi, Lahore, Islamabad, or anywhere else in Pakistan can enjoy sports betting and casino gaming as genuine entertainment, with all the tools they need to keep it that way.
If you have questions about your account limits, want to activate self-exclusion, or simply want to talk to someone about responsible gaming, matbet's support team is here around the clock. You can also review the full Terms & Conditions or visit the FAQ for more information.